When a customer brings in a used item in part-exchange, you appraise it and accept it as store credit — money on their account they can spend on any purchase.
How it works
- Record the trade-in: the customer, a description, the condition, and the appraised value (the system suggests one from the condition, and you can override it).
- Accept it. The customer is immediately given store credit for the appraised value, and the used item is recorded as an asset on your books.
- At checkout, the customer pays with that store credit like any other tender — so their trade-in reduces the cash they hand over.
- The trade-in must name a customer so the credit has somewhere to go.
- If you reject or delete a trade-in, the credit is taken back automatically — unless the customer has already spent it, in which case the system stops you (you can't claw back money they've used).
Example: a customer trades in an old phone appraised at $80 against a new one priced $300. They receive $80 store credit and pay $220. The $80 phone sits on your books as trade-in goods until you refurbish and resell it.
